Dear Valued Patrons,

We want to share some important information about how RetroHead GameStore operates to ensure a smooth experience when shopping with us.

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No Physical Storefront

At this time, we do not have a physical storefront. Please place all orders through our online platform. If you need assistance, don’t hesitate to reach out!

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Order Options

When making a purchase, you can choose from the following methods:

• Shipping

• Delivery Same day / Next Day (Available in the Niagara Region/Cut off time 7pm for last order. Any orders placed after will be delivered the next day)

• Curbside Pickup (Located in Niagara Falls, ON.)

Once your order is placed, please be patient as we process it. We’ll contact you as soon as possible—there’s no need to reach out, as it won’t speed up the process. For shipping orders, you’ll receive an email confirmation once your order has shipped. For delivery or pickup, we’ll text/call you to arrange a convenient time. There is more info on the checkout page.

Payment Options 

 ∙ Credit Card/Paypal

  ∙ Cash (Only for Pickup Order)

 

Shipping & Delivery Details

• Free Lettermail Shipping on most games across Canada. (Currently turned off because canada post strikes)

• Tracked Shipping on most games starts at $9.99

• Same-Day Delivery is available for residents of the Niagara Region. (Cut off 7PM. Any orders placed after will be delivered the next day)

• Free delivery available in the Niagara Region with minimum purchase, otherwise a small delivery charge will apply.  Starts at $7.99

    Free Delivery Minimums:

• $50 – Niagara Falls and surrounding areas

• $75 – St. Catharines, Welland, Thorold and surrounding areas

• $100 – Niagara-on-the-Lake, Fort Erie and surrounding areas

 Specific details will be provided at checkout.

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Quality Assurance

Rest assured that all items are thoroughly tested and rechecked for quality assurance before being shipped or delivered. We offer a comprehensive guarantee on all items sold.
 

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Looking to Sell?
If you're interested in selling items, please send clear images of the items you wish to sell to 289-501-0397 via text, or email them to CustomerSupport@RetroHeadGameStore.com. Kindly be patient while awaiting a response.

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Important Notes

• All games are used unless stated otherwise.
  
  Used Game Condition & What to Expect

• All games sold by RetroHead GameStore are tested and guaranteed to work unless otherwise stated.

• Because we deal exclusively in used items and maintain a large, constantly rotating inventory, please note the following:

• Manuals are not guaranteed unless explicitly stated

• At this time, we’re unable to verify upon request whether an item includes a manual if it is not specified. Most items on our website do not list manual inclusion, and we’re unable to consistently confirm this at the moment

• Original cases are not guaranteed (some games may come in replacement cases, including DVD-style cases)

• Used games may show signs of prior ownership, including stickers, rental markings, writing, or general cosmetic wear

• In many cases, stickers or markings cannot be safely removed without risking damage to the item, and are left as-is for this reason

• Internal cosmetic details are not individually inspected, documented, or listed

• While we do our best to send out clean, presentable items, due to operational limitations and the nature of used inventory, this is how items are currently sold.

• Product photos are provided as a general representation of the item and are not guaranteed to reflect the exact copy that will be shipped.

 

Returns

• Returns are accepted only for defective or non-working items.
  Cosmetic condition preferences, missing manuals, case variations, or prior markings do not qualify as defects.

• If an item arrives defective, we will make it right.

• By placing an order, you acknowledge and accept these conditions.

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Contacting us

• While we do have a phone line, we are not always able to answer calls. However, our voicemail provides clear instructions on how to contact us for the fastest response. For quicker assistance, we recommend texting us at 289-501-0397 or emailing customersupport@retroheadgamestore.com We typically respond much faster through these channels as we operate online solely.

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Thank you for choosing RetroHead GameStore. We truly appreciate your trust!

Sincerely,
RetroHead GameStore
for any other inquiries please email CustomerSupport@RetroHeadGameStore.com

or Text 2895010397

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